Returns & Exchange Policy
At Reyan Electronics, customer satisfaction is important to us. We aim to provide quality mobile phones, laptops, tablets, accessories, and electronic products. If you receive a wrong, damaged, or faulty item, our team will assist you according to the product condition, warranty terms, and company policy.
1. Return & Exchange Eligibility
Products may be eligible for return or exchange only if:
- The product is unused, undamaged, and in original condition
- Original packaging, accessories, manuals, warranty card, and invoice are available
- The product has not been activated, registered, installed, or customized
- The request is made within the allowed return/exchange period
- The product has a confirmed manufacturing defect or wrong item was delivered
2. Non-Returnable Items
The following items may not be eligible for return or exchange:
- Opened or used mobile phones, laptops, tablets, or electronic devices
- Activated devices or products linked with customer accounts
- Damaged products due to misuse, physical damage, water damage, or accidental damage
- Screen protectors, covers, cables, chargers, earphones, and accessories once opened or used
- Products without invoice, original box, warranty card, or complete accessories
- Special order, customized, or clearance sale items
3. Faulty or Damaged Products
If you receive a faulty, damaged, or incorrect product, please contact us as soon as possible with:
- Invoice or proof of purchase
- Product photos/videos
- Complete issue details
- Order or purchase information
After inspection, Reyan Electronics may offer repair, replacement, exchange, or another suitable solution depending on the product condition and warranty policy.
4. Exchange Policy
Exchange is subject to product availability and approval after inspection. If the requested replacement product is not available, we may offer an alternative product or suitable solution.
If the new product has a higher price, the customer will need to pay the price difference. If the replacement product has a lower price, the difference may be handled according to company approval.
5. Warranty Claims
Products may come with brand warranty, supplier warranty, or store warranty depending on the item. Warranty covers manufacturing defects only, based on the warranty provider’s terms.
Warranty may not cover physical damage, liquid damage, broken screens, software issues caused by the user, unauthorized repairs, misuse, or accessories damage.
Customers must keep the invoice for warranty claims.
6. Inspection & Approval
All return and exchange requests are subject to inspection by Reyan Electronics. We reserve the right to reject any return or exchange if the product does not meet our policy requirements.
7. Refunds
Refunds, if applicable, will be processed only after product inspection and approval. Refund method and processing time may depend on the original payment method and company policy.
8. Contact Us
For returns, exchanges, warranty claims, or product issues, please contact us:
Reyan Electronics
Address: Al Jafla Building, Street 35, Shop No. 6, Opp. Shanghai Restaurant, Jafliya, Dubai, UAE
Phone: +971 50 864 4108
Email: info@reyanelectronics.ae
Website: https://reyanelectronics.ae
