Terms & Conditions
Welcome to Reyan Electronics. By accessing our website or purchasing products from us, you agree to the following Terms & Conditions. Please read them carefully before using our website, placing an order, or submitting any information.
1. Introduction
These Terms & Conditions apply to all visitors, customers, and users of our website. By using this website, you agree to follow these terms. If you do not agree with any part of these terms, please do not use our website or services.
2. About Reyan Electronics
Reyan Electronics sells mobile phones, laptops, tablets, electronic devices, accessories, and related products. Product availability, prices, offers, specifications, and warranty details may vary depending on stock, supplier updates, and market conditions.
3. Product Information
We try our best to display accurate product names, images, specifications, prices, colors, models, storage options, and descriptions. However, slight differences may occur due to product updates, screen display settings, supplier changes, or typing errors.
Product images are for reference purposes only. Customers are advised to confirm product details before placing an order.
4. Pricing & Availability
All prices listed on our website are subject to change without prior notice. A product shown on the website does not guarantee availability at all times.
If a product is out of stock, incorrectly priced, or unavailable after order placement, Reyan Electronics reserves the right to cancel the order or offer an alternative product to the customer.
5. Orders
When you place an order through our website, WhatsApp, phone, or in-store communication, you agree to provide accurate details, including your name, contact number, delivery address, product selection, and payment information.
Reyan Electronics reserves the right to accept, reject, cancel, or verify any order before processing.
6. Payments
Customers must pay the agreed amount using the available payment method. Orders will only be processed after payment confirmation, unless cash on delivery or another payment method has been approved by Reyan Electronics.
In case of failed, delayed, or disputed payment, we may hold or cancel the order.
7. Delivery
We may provide delivery services within selected areas in the UAE, depending on product availability and delivery location. Delivery timelines are estimates and may vary due to traffic, courier delays, public holidays, stock availability, or other unavoidable reasons.
Customers must provide correct delivery details. Reyan Electronics will not be responsible for delays or failed delivery caused by incorrect address, unavailable customer, or wrong contact information.
8. Warranty
Products may come with brand warranty, supplier warranty, or store warranty, depending on the item. Warranty terms, duration, and coverage may vary by product and brand.
Warranty usually covers manufacturing defects only. Physical damage, water damage, software issues caused by the user, misuse, unauthorized repair, broken screens, accessories damage, or accidental damage may not be covered.
Customers must keep the invoice or proof of purchase for warranty claims.
9. Returns & Exchanges
Returns or exchanges are subject to product condition, warranty terms, and company approval. Products must be unused, undamaged, complete with original packaging, accessories, manuals, invoice, and warranty card where applicable.
Opened, activated, used, damaged, or customized products may not be eligible for return or exchange unless there is a confirmed manufacturing defect.
Reyan Electronics reserves the right to inspect the product before approving any return, exchange, replacement, or repair.
10. Faulty or Damaged Products
If a product is received with a manufacturing defect or damage, the customer should contact Reyan Electronics as soon as possible with proof of purchase, product photos/videos, and complete issue details.
After inspection, we may offer repair, replacement, exchange, or another suitable solution depending on the product condition and warranty policy.
11. Customer Responsibilities
Customers are responsible for checking product model, specifications, color, storage, compatibility, and warranty details before purchase. Customers should also ensure that the product meets their requirements before confirming the order.
12. Website Use
You agree not to misuse our website, attempt unauthorized access, upload harmful content, copy website material without permission, or use the website for illegal purposes.
All website content, including text, images, logos, graphics, and product listings, belongs to Reyan Electronics or its respective owners.
13. Limitation of Liability
Reyan Electronics will not be responsible for indirect loss, data loss, business loss, personal misuse, third-party software issues, or damage caused by improper use of products.
Our liability, if any, will be limited to the value of the product purchased from Reyan Electronics.
14. Privacy
Any personal information submitted through our website will be used to process orders, respond to inquiries, arrange delivery, provide customer support, and improve our services.
We do not sell customer information to third parties.
15. Changes to Terms
Reyan Electronics may update these Terms & Conditions at any time without prior notice. Updated terms will be posted on this page. Continued use of our website means you accept the updated terms.
16. Governing Law
These Terms & Conditions are governed by the laws of the United Arab Emirates. Any disputes will be handled according to the applicable laws and regulations of the UAE.
17. Contact Us
If you have any questions about these Terms & Conditions, products, orders, warranties, returns, or website usage, you may contact us:
Reyan Electronics
Address: Al Jafla Building, Street 35, Shop No. 6, Opp. Shanghai Restaurant, Jafliya, Dubai, UAE
Phone: +971 50 864 4108
Email: info@reyanelectronics.ae
Website: https://reyanelectronics.ae
